1. Age, race, gender, ethnicity, religion, and disability status are examples of ________. (Points : 1)
deep-level diversity
stereotypes and assumptions
shared values and preferences
personality traits
surface-level diversity

2. Which of the following is not a type of discrimination? (Points : 1)
sexual harassment
interaction
intimidation
exclusion
mockery

3. In a work environment, ________ refers to any characteristic that makes people different from one another. (Points : 1)
biographical characteristics
deep-level diversity
workplace diversity
surface-level diversity
unfair discrimination

4. Craig, Matt, and Diane worked for the same company since graduating college. Over careers of 25 years, they achieved many successes, each becoming the executive director of his or her respective department, making them three of the highest paid employees in the company. Last month they were all laid off. No one else in the company was let go. What kind of discrimination is represented in this example? (Points : 1)
mockery
insults
discriminatory practices
exclusion
incivility

5. Research shows that unfair discrimination can lead to serious consequences for employers, such as ________. (Points : 1)
decreased profit margins
market lows
increased productivity
high turnover
reduced benefits


6. The emotional, or feeling component of a person's attitude is called ________. (Points : 1)
complex understanding
the cognitive component
the affective component
a complex attitude
the behavior component

7. Which of the following answer choices is the best definition of attitude? (Points : 1)
Attitudes indicate how one will react to a given event.
Attitudes are the yardstick by which one measures one's actions.
Attitudes are the emotional part of an evaluation of some person, object or event.
Attitudes are evaluative statements of what one believes about something or someone.
Attitudes are a measure of how the worth of an object, person or event is evaluated.

8. The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. (Points : 1)
cognitive
affective
reflective
behavioral
reactive

9. The ________ component of an attitude is the emotional or feeling component of that attitude. (Points : 1)
affective
cognitive
behavioral
evaluative
reaffective

10. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan's attitude to the employees who did not sign out of the office? (Points : 1)
Jan believes that it is important that she know exactly who is in the office at any given time.
Jan does not like that some employees do not sign out of the office when they take lunch.
Jan finds it impossible to keep track of who is actually in the office.
Jan becomes frustrated with those employees who do not sign out of the office.
Jan notes which employees leave the office without signing out, and reports them to their supervisors.
11. The theory of cognitive dissonance was proposed by ________. (Points : 1)
Maslow
Festinger
Hofstede
Skinner
Pavlov

12. "Dissonance" means ________. (Points : 1)
reactance
constance
resistance
consistency
inconsistency

13. Mrs. Jonas believes strongly that it is important that worker's rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this, she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs. Jonas is likely experiencing ________. (Points : 1)
cognitive dissonance
unresolved anger
ethical evasion
uncertainty avoidance
social pressure

14. According to Festinger, people will seek a(an) ________. (Points : 1)
variable state with variable dissonance
stable state with maximal dissonance
unstable state with maximal dissonance
unstable state with minimal dissonance
stable state with minimal dissonance

15. The attitude-behavior relationship is likely to be much stronger if the attitude ________. (Points : 1)
refers to something that the individual has direct personal experience with
must be defended against the attitudes of society at large
is perceived to be of little importance
is related to organizational structure
is not regularly discussed and examined

16. What refers to a positive feeling about a job, resulting from an evaluation of its characteristics? (Points : 1)
job satisfaction
job involvement
job stability
organizational commitment
social investment

17. Job satisfaction is best described as ________. (Points : 1)
a result
a value
an attitude
causing high performance
a valued discipline

18. The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is ________. (Points : 1)
job satisfaction
job involvement
job stability
organizational commitment
social embeddedness

19. Organizational commitment is defined as ________. (Points : 1)
the degree to which an employee identifies with the organization they work for and its goals
an employee's belief that the organization they work for will go to considerable lengths to ensure that its employees are treated fairly
the degree to which an employee's sense of fulfillment and self worth is related to their job
the amount of effort an employee will make in order to keep or advance their position in an organization
the degree to which an employee believes their work impacts their organization

20. Of the following attitudes, the best predictor of turnover is ________. (Points : 1)
pay
supervision
organizational commitment
cognitive dissonance
affective dissonance

21. Which of the following is not considered a major job attitude by organizational behavior researchers? (Points : 1)
job satisfaction
positive personality
organizational commitment
employee engagement
job involvement

22. Which of the following is the best method for measuring job satisfaction? (Points : 1)
a single global rating system of 1 to 5 (highly satisfied to highly dissatisfied)
the summation of satisfaction of various job facets to reveal an overall score
job satisfaction is too broad of a term and there is no good way to measure it
where the single global rating system and the job facets score are equally accurate
the length of time an employee stays on the job and is engaged

23. Research indicates that, in general, people express high job satisfaction in the U.S. However, which of the following is the lowest category of satisfaction in recent polls? (Points : 1)
pay
coworkers
work schedule
physical environment
supervisors

24. Ramiro has been a forklift driver for the local grocery store for six years. He earns $32,000 a year. He works with a nice crew. He plays softball with his coworkers on the weekends. They also volunteer together at the local food bank during the holidays, and socialize with their families at summer picnics. Ramiro is highly satisfied with his job. Which of the following is the most probable cause of Ramiro's high job satisfaction? (Points : 1)
pay
promotion
high stress
social context
work itself

25. Which of the following statements is not true? (Points : 1)
Satisfied employees increase customer satisfaction and loyalty.
Dissatisfied customers can increase an employee's job dissatisfaction.
In service organizations, customer retention and defection are highly dependent on how front-line employees deal with customers.
Satisfied employees are likely to be more productive.
The most effective way to improve job satisfaction is a raise in pay.


26. Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Henry has decided that if he just waits, conditions will improve. Henry's approach to this problem is termed ________. (Points : 1)
exit
voice
loyalty
neglect
reification

27. Toni has decided that she'll just get a new job and get away from the problem. Toni is dealing with her dissatisfaction through ________. (Points : 1)
exit
voice
loyalty
neglect
acceptance

28. Susan has composed a list of concerns along with her suggestions for improving conditions. Susan is dealing with her dissatisfaction through ________. (Points : 1)
exit
voice
loyalty
neglect
acceptance

29. Sharon is unhappy in her job for many reasons. Yesterday a customer asked her where the shampoo was located. Sharon listlessly replied, "I don't know." She then turned her back on the customer and continued stocking the shelf. This is an example of how job satisfaction can affect ________. (Points : 1)
employee OCB
customer satisfaction
absenteeism
turnover
workplace deviance

30. Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of ________. (Points : 1)
employee OCB
customer satisfaction
absenteeism
turnover
workplace deviance