1. Which of the following is achieved through formulation and enforcement of policies, rules, and regulations? (Points: 5)
Division of labor
Centralized decision making
A common goal
Coordination of effort


2. Historically, managers have maintained the integrity of the hierarchy of authority by adhering to: (Points: 5)
centralized decision making.
a wide span on control.
decentralized decision making.
the unity of command principle.


3. The __________ refers to the number of people reporting directly to a given manager. (Points: 5)
division of labor
hierarchy of authority
span of control
unity of command


4. A relatively self-sufficient entity is called a(n): (Points: 5)
open system.
unity of command system.
closed system.
command-and-control system.


5. Which of the following is a component of a psychosocial subsystem? (Points: 5)
Attitudes
Philosophy
Techniques
Goal setting


6. Which dimension of organizational effectiveness relates to inputs rather than outputs? (Points: 5)
Goal accomplishment
Resource acquisition
Internal processes
Strategic constituencies satisfaction


7. Which approach is appropriate when powerful stakeholders can significantly benefit or harm the organization? (Points: 5)
Goal accomplishment
Resource acquisition
Internal processes
Strategic constituencies


8. __________ organizations are fluid and flexible networks of multitalented people. (Points: 5)
Mechanistic
Organic
Centralized
Narrow-span


9. According to Burns and Stalker, when environment was relatively stable and certain, the successful organizations tended to be: (Points: 5)
organic.
centralized.
virtual.
mechanistic.


10. Organic organization tends to have __________ communication, where as mechanistic organization tends to have __________ communication. (Points: 5)
participative; command-and-control
downward; two-way
command-and-control; participative
two-way; participative
11. The next wave of 80 million people entering the workforce over the next 20 years are dubbed the: (Points: 5)
Generation X.
Net Generation.
Generation Y.
Generation Z.


12. The three stages in Lewin's Change model are: (Points: 5)
unfreezing, change, and refreezing.
evaluating, changing, and giving feedback.
planning, affecting, and changing.
benchmarking, evaluating, and encouraging action.


13. Change is stabilized during __________ by helping employees integrate the changed behavior or attitude into their normal way of doing things. (Points: 5)
unfreezing
refreezing
benchmarking
processing


14. The three main components of a systems model are: (Points: 5)
freezing, changing, and refreezing.
planning, initiating, and evaluating.
analysis, action, and feedback.
inputs, target elements of change, and outputs.


15. Change efforts are more complicated and difficult to manage when they are targeted at the __________ level. (Points: 5)
organization
group
individual
department


16. A set of techniques or tools that are used to implement organizational change is referred to as: (Points: 5)
benchmarking.
a strategic plan.
a mission.
OD.


17. The education and communication strategy for overcoming resistance to change is commonly used in which of these situations? (Points: 5)
Where there is inaccurate information and analysis
Where people are resisting because of adjustment problems
Where someone will clearly lose out in a change
Where other tactics will not work or are too expensive


18. A(n) __________ organization is one that proactively creates, acquires, and transfers knowledge within itself. (Points: 5)
organic
mission-driven
learning
benchmarked


19. __________, one of factors that facilitate organizational learning capabilities, reflects accessibility of information and opportunities to observe others. (Points: 5)
Experimental mind-set
Climate of openness
Operational variety
Concern for measurement


20. Which mode of learning is a methodological approach that is based on the use of organizational routines? (Points: 5)
Synthetic
Analytic
Experimental
Structural