|1. (TCO 8) The systematic collection and recording of information about jobs in the organization is known as (Points : 2)
the selection process.
|2. (TCO 8) Recruiters need to keep in mind the employment decision goes both ways, and the perspective employee is selecting a job. One of the best tools for getting a good match between the job and the person filling the job is to (Points : 2)
provide a realistic job description.
conduct a realistic job preview.
conduct an extensive pre-employment testing program.
do extensive work on validating selection devices.
hire professional personnel interviewers.
|3. (TCO 8) Mentors within an organization can help map out what areas the individual is most interested in and help the person see what opportunities are available within the organization. This is part of ____. (Points : 2)
performance appraisal synchronization
|4. (TCO 8) According to the text, performance is basically determined by (Points : 2)
intelligence, environmental influences, and ability.
ability, motivation, and environment.
motivation, experience, and subordinates.
inner drives, psychological needs, and motivation.
motivation, intelligence, and ability.
|5. (TCO 8) Ellen claims her job is so easy she goes to work to relax after a busy weekend. She says she'll never retire. Using Herzberg's theory of motivation (Points : 2)
Ellen needs to satisfy her actualization need.
existence is the need most important to Ellen.
hygiene factors are more important to Ellen than motivators.
the need for affiliation motivates Ellen.
Ellen has a high effort-to-performance expectancy level.
|6. (TCO 8) Palash notices that no matter how high or low his production, his boss does not give him any reward or punishment. Which of the following is true for Palash? (Points : 2)
His efforts are low.
His performance-to-outcome expectancy is low.
The sum of his outcome valences is high.
His effort-to-performance expectancy is low.
None of these choices.
|7. (TCO 8) Adam felt neutral toward his Management class after the first week. However, after he made an A on this first exam, he said the class was great. This is an example of which of the following? (Points : 2)
Satisfaction leads to performance
Performance leads to satisfaction
Expectancy leads to high performance
Intrinsic rewards lead to performance
Satisfaction leads to intrinsic rewards
|8. (TCO 9) James gets his energy from other people, likes the big picture, makes gut decisions, and completes work before moving on to the next project. His traits illustrate the ____ dimensions of the Myers-Briggs Type Indicator. (Points : 2)
Extrovert, intuitive, thinking, judge
Extrovert, intuitive, feeling, judge
Introvert, intuitive, feeling, judge
Introvert, sensing, thinking, judge
Introvert, sensing, feeling, perceiver
|9. (TCO 9) If you perceive that one method of completing a task is the most efficient, but your coworker perceives that her idea is better, the ____ components of your attitudes differ. (Points : 2)
|10. (TCO 9) Martha had parents who were perfectionists. She has been very successful in running her business, but she is overly critical of herself. Martha has low (Points : 2)
locus of control.
|11. (TCO 8) What is the difference between training and developing? Briefly describe three methods companies use to teach employees? In what situation is each method best used? (Points : 5)|
|12. (TCO 9) Describe three types of workplace behaviors. How do they affect the organization?|