1. Define an enterprise resource planning (ERP) system. What business processes are supported by using an ERP? What are the advantages and disadvantages of using an ERP system?


2.Identify the components of a supply chain. What is the function of supply chain management (SCM)? When problems arise along the supply chain, how may SCM be used to resolve these problems?


3. What are the differences between ERP and customer relationship management (CRM) software? In what ways do they complement each other? What is the best use of each?


4.Differentiate between a functional or silo approach and a process approach for operations management. What are the advantages and disadvantages to IT support for these strategies? What changes to a company’s business strategy can occur when IT support increases?