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Question

$3.00 Writing a business letter to a customer...

Asked by :
Jason12
Jason12 Not confirmed
Rating :No Rating
Questions Asked: 63
Tutorials Posted: 0
 
 
Q:

A customer has asked for a refund on a computer purchased from
you. Your boss has looked at the situation and finds the request unreasonable.
The product in question has been repaired and returned and the customer admits
continuing to use it, but complains that it does not do everything your firm
advertised it would. Write a formal letter using block style. Tell the customer
there will be no refund, but do so in a "you-oriented" way in which
you have a chance of maintaining a relationship going forward.

(3 paragraphs minimum)

 



  • Demonstrated understanding of how to keep a letter customer-focused.
 
  • Suggested how to create goodwill from a negative experience.
 
  • Attempted to retain a customer while still not giving them all they have asked for.
  • Kept the letter "you-focused," concise, perfectly written, and yet with enough goodwill to potentially maintain the customer.
     
 

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$3.00
solution
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  • Posted on Aug. 21, 2012 at 11:51:46AM
Posted by :
tneal61905
tneal61905 Not confirmed
Rating (626):A-
Questions Asked: 1
Tutorials Posted: 1733,
Earned: $15,627.56
 
A:
Preview: ... lly contacted our repair service and requested repairs to the machine.  We complied with the request on xx/xx/xxxx date and since then have not heard back from you regarding any other issues or concerns.  Therefore it is reasonable to assume that you were satisfied that the product was not d ...
The full tutorial is about 239 words long .