$3.00 Writing a business letter to a customer...
A customer has asked for a refund on a computer purchased from
you. Your boss has looked at the situation and finds the request unreasonable.
The product in question has been repaired and returned and the customer admits
continuing to use it, but complains that it does not do everything your firm
advertised it would. Write a formal letter using block style. Tell the customer
there will be no refund, but do so in a "you-oriented" way in which
you have a chance of maintaining a relationship going forward.
(3 paragraphs minimum)
- Suggested how to create goodwill from a negative experience.
- Attempted to retain a customer while still not giving them all they have asked for.
- Kept the letter "you-focused," concise, perfectly written, and yet with enough goodwill to potentially maintain the customer.