Individual

Assignment

Importance of Teams

Resources:
The
Five Step Planning Process covered in class and the Sample Business Proposal at the Center for
Writing Excellence

Consider
the
following scenario:

• As the manager of a
  busy call center in a health care organization, you note that the volume of
  calls has doubled over the past year. Although you do not have the budget to
  hire additional staff, you do have an additional $20,000 to spend on your
  department to improve efficiency and customer satisfaction.

Write
a 700- to 1,050-word proposal, using the Five Step Planning Process, that
describes how you might
improve efficiency and customer
service in your department by focusing on teamwork.

Address
the following in your proposal:

• Why teams are essential to health care
• How teams are used in other industries, such as aviation, auto racing,
  the military, and so on
• How lessons from other industries might be applied in health
  care
• Which organizational processes support problem solving

Cite
three references, one of which may be the course textbook, to support your
position.

Format
your proposal and references consistent with APA
guidelines.

Due
Monday, 8/27

15