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$6.00 Performance Measurement

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  • Due on Jun. 25, 2010
  • Asked on Jun 24, 2010 at 2:26:29PM
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Q:

EXERCISE 48 LO.6-LO.8 (Performance measurement; BSC) For each of the following items, indicate two performance measurements that could be obtained from a cost management system. Classify each item into one of the four balanced scorecard perspectives. a. Quality b. Cost c. Production line flexibility d. People productivity and development e. Inventory management f. Lead time g. Responsive after-sale service h. Customer satisfaction and retention i. Product and process design j. Manufacturing planning process k. Procurement process l. Manufacturing process m. Management accomplishment n. Marketing/sales and customer service o. Delivery performance p. Financial accounting services

 

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  • Posted on Jun 24, 2010 at 4:04:16PM
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Preview: ...  percentage of customer orders shipped on customer's request date   ·      customer returns or complaints   ·      backorder rate   ·      degree of satisfaction with complaint resolution   ·      number of customer partnerships established   ·      number of certifications received from customers   ·      enhanced customer value via added product features or reduced costs               i.          Product and process design (Learning and Growth Perspective)   ·      time from idea to market   ·      rate of new product introduction   ·      percentage first firm to market   ·      number of engineering changes after design   ·      reduction in new product introduction lead time   ·      new product sales revenue as a percent of total sale revenue   ·      project completion cycle times   ·       number of errors found during design review and evaluation               j.    Manufacturing planning process (Internal Business Perspective)   ·        master schedule items achieved per week   ·        final assembly schedule items achieved per week   ·        material requirement plans achieved per week   ·        manufacturing orders released on time   ·        data accuracy of inventory, bills of materials, routings, and forecast   ·        material and tooling availability   ·        master production schedule on-time performance   ·        number and types of changes made to MPS               k.   Procurement process (Internal Business Perspective)   ·        average procurement cycle time   ·        on-time performance of deliveries   ·        reduction in purchasing lead time   ·        purchase orders released on time   ·        reduc ...
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MGT 437 Week 5 Performance Measurement Paper
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BusinessMans
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Preview: ... e Measur ...
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