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$25.00 Assume that you are the training supervisor of a large,

• From Business: General-Business
• Closed, but you can still post solutions
• Due on Jul. 03, 2008
• Asked on Jul 03, 2008 at 10:37:06PM

Q:

OJT
Assume that you are the training supervisor of a large,
local retail company. The company has seven department
stores in your city. One of your biggest problems
is adequately training new salesclerks. Because salesclerks
represent your company to the public, the manner
in which they conduct themselves is highly important.
Especially critical aspects of their job include knowledge
of the computerized cash register system, interaction
with the customers, and knowledge of the particular
products being sold.
1. Design a three-day orientation/training program
for new salesclerks. Be sure to outline the specific
topics (subjects) to be covered and the techniques
to be used.
2. Specify what methods could be used to evaluate
the success of the program.
Assignment: Exercise 10-2: OJT
According to Rue and Byars (2004), “orientation is concerned with introducing the new
employee to the organization and the job” (p. 177). On the other hand, “training involves the
acquisition of skills, concepts, rules, or attitudes by employees in order to increase their
performance” (p. 178). Both orientation and training programs are essential in a well-run
organization.
Resources: Ch. 10 (p. 184) in Supervision: Key Link to Productivity (8th ed.)
Due Date: Day 7 [Individual] forum
Review Exercise 10-2:OJT.
Follow the assignment instructions at the end of this exercise on p. 184.
Format the 1,400-1,750-word assignment, which will be included in your final project for
the section on Determining Effective Orientation and Training Methods, following APA
guidelines.
Post the assignment as an attachment.